Safety at myFACE
At myFACE, patient safety is of paramount importance, not only when providing treatment to patients, but also when striving to improve the Practice and the service that we deliver.
As a member of CODE, we are kept up to date with the latest guidelines and regulations within the dentistry sector.
One example of how we maintain patient safety is through the control and prevention of cross infection. To achieve this:
- We follow the latest infection prevention guidelines from the Department of Health
- All dental instruments are either single use only, or sterilised after use
- Work areas, dental chairs and handles are decontaminated in between patients, and protected with disposable shields
- All staff maintain a high standard of personal hygiene; including clinical clothing and the restricted wearing of jewellery
- Staff who may have a blood borne infection have an occupational health examination, as well as taking expert advice on their role in treating patients
- Practice water is continually monitored for quality and dental unit waterlines are thoroughly maintained
- Waste is handled according to current regulations and disposed of with the appropriate carriers
Furthermore, at myFACE, we run a clinical governance system from CODE. This utilises integrated risk management to identify, assess, analyse and manage all risks and incidents within the Practice.
The team at myFACE are constantly kept up to date with the latest government guidelines, and supported through regular meetings and staff training, as well as personal development and regular appraisals.
We always welcome questions, comments and suggestions from our patients. We take complaints very seriously and do our best to resolve them. If you have a complaint, please contact our Practice Manager, Sarah Farley, and she will respond within seven days. If you are not completely satisfied you may also contact the Dental Complaints Service
