A new patient experience

By myfacedental, Jul 05 2020 22:14PM


I’m lucky enough not to have had any terrible experiences with a visit to the dentist, so although this was my initial appointment with the team at MyFace, I wasn’t nervous at all.  And even if I had been, Charlotte, on Reception, would have put me at ease immediately.  She welcomed me like an old friend with a friendly smile, and set me up with a drink and the obligatory clipboard and pen to complete a few details about myself on a brief questionnaire.  Since I love talking about myself and favour a multiple-choice quiz, this was a good start to our potential relationship. That is, the relationship between myself and MyFace; Charlotte was friendly but completely professional!

After the briefest of waits, I was led to the dreaded (by some) dentists’ chair by the lovely Lewis who, after the introductions, talked me through some of the answers I had given on my questionnaire and discussed possible options I have with MyFace, who not only provide dental care but also facial aesthetics.  Lewis has a very calming manner, and I can imagine anyone who does have a bit of a dental-phobia would be absolutely chilled out after five minutes with him.  He talked me through my first appointment, and why he was doing what he was doing and saying those weird codes that dentists say to their dental nurses – in nearly 40 years of going to the dentist I’ve never had such an insight into my treatment! And to top it all off there was a TV in the treatment room, a nice distraction if you are unsettled by your surroundings.

I had an appointment with the hygienist after my check-up, and again, Lydia was very friendly and personable, and talked me through everything she was doing.  I came away from the whole experience almost feeling like I’d had a trip to the spa, I felt so relaxed! And with some confidence that I’d finally found a practice that were interested in fixing small things that had been niggling me, rather than getting the feeling that I was just another number on a balance sheet, as I have with previous practices.  Excited for my next ‘spa day’ – thanks guys




Immie's Blog

By myfacedental, Jul 29 2019 01:24PM

During my time at school I had always wanted to become a Dental Nurse. As a child growing up I used to love going to the dentist and always wanted to have a career where I could help people.


After studying my AS-Levels I decided that I wanted to start my career as a Dental Nurse. This was the best decision I had ever made.


When I joined the myFACE team I felt like I fitted in straight away and this is somewhere I planned on progressing my career.


Life as a trainee dental nurse was hard, but with the support I had from Tim, Lydia and the team, it was amazing. I had struggled with my exams, however being a very motivated person, I kept the end goal in my head, which was becoming a Qualified Dental Nurse.


myFACE have given me the best training I could ever have wished for. I know some trainee dental nurses who didn’t have the same in-house support network as I did.


After 18 months of hard work, I am finally a Qualified Dental Nurse. Since qualifying I feel like I am progressing every day and I am so happy. Becoming a qualified dental nurse is a really special achievement for me.


I cannot thank the myFACE team enough. They have made me into a great dental nurse and helped me become the person I am today.


If anyone is looking in to a dental nursing career, I would strongly advise it, it is a life changing job which inspires you to be the best version of you, that you can be.

Make sure that you are your own best friend

By myfacedental, Oct 18 2016 11:04AM

A dog is man's best friend. We are told that often. We are a nation of dog lovers, and nowhere is that more true than at myFACE dentistry. There are a total of 8 members in our team, who own 8 dogs between them.


As those of you who follow myFACE will know, Teddy is an integral part of our team. Last weekend he began to limp and so Tim and Lydia took him to the vet. The decision was taken to sedate Teddy and check if there was anything stuck in his paw. There wasn't, so Teddy was sent home with various pills, potions and lotions to make him feel better. And then of course there was the bill, which was paid without question.


And Tim noticed that the other bills which were presented to owners while they were waiting were also paid without any resistance. This is of course, because our dogs, cats, rabbits and other furry friends are our companions. When we leave the house, we take time to talk to them about when we will be back, ask them to be good and maybe give them a treat, whilst we yell "bye!" up the stairs to our significant other.


The thought that they may be in any discomfort whatsoever cuts us to the bone. They are without doubt our best friends.


So why then, when we visit the dentist do we wince and sometimes even argue when presented with the bill for our care? We are asked to spend around £100 on a filling which will prevent the tooth from deteriorating further, leading to potential agony and more expensive and uncomfortable treatment. This is by and large comparable with the insurance excess on many pet policies and for some reason, spending the money on our pet's health and well being seems far more important that spending it on our own.


Why? If someone said to you "I have just paid £100 for a filling. It is going to save my tooth and keep me out of pain, but it was such a waste of money" you would think they were mad.


Are we all being a bit too British? Is it somehow that we think we are not good enough that after going to work every day, it is far more noble to spend our hard earned money on our animals?


Maybe it is time to start putting ourselves first. After all, our pets know when we are down, or in pain and they wouldn't want to think that we were hurting any more than we would about them. So be your own best friend for a change!

What a start to the New Year

By myfacedental, Mar 22 2016 02:00PM

Wow. It has been over a month since our last blog. It has been busy beyond belief and has been a great time for the whole team.


In January, we let you know about the arrival of Andrew. He has fitted right in and is a big hit with all our patients. Not to put too fine a point on it, he is a great dentist and an all round nice guy.


A while back we mentioned that we were redesigning the website. There have been many changes made along the way and we are still adding bits as we go. It has though, been great fun. The freedom to change what we want when we want is amazing and has probably helped our creative sides come out as we experiment with various ideas. We would whole heartedly recommend designing a website in house.


Now, the thing that has got us all most excited is Tim's BBC debut! What started as a telephone call asking if Tim could help an Inside Out West journalist has snowballed in to something far bigger than we could imagine.


The subject was illegal tooth whitening and the final piece was great. However, from being the lead piece in the local programme, other regions quickly saw the merit in the investigation and it was shown in other broadcasting areas around the country. In addition to this, Tim was on BBC Radio Gloucestershire (scroll forward to 1 hour 11 mins!!) and Points West! We all love the final item which was shown on Inside Out last night.


It has been a great couple of months and has given us high hopes that the rest of the year will be excellent!!