Dental Emergency - we've got you covered!
What classes as a dental emergency?
- Uncontrolled bleeding from the mouth
- Severe facial or gum swelling (especially around the throat and eyes)
- A knocked-out tooth
- Signs of a serious infection (e.g dental abscess) accompanied by fever or difficulty breathing.
- Trauma to the face or jaw affecting the airway or causing severe pain.
Should you require emergency treatment please telephone the practice on 01242 570404 or email reception@myface.uk.com in the first instance. One of our lovely receptionists will triage your dental emergency by asking you a series of questions, they will then discuss this with a dentist and return your call as soon as possible. If your emergency is during practice opening hours, we will endeavour to offer you an appointment on the same day to rectify the issue.
Please be aware that your dental emergency will be discussed with any of our available dentists on-site and this may not be the dentist that you usually see for your routine dental care.
Out of hours dental emergency? - If you require emergency care when the practice is closed, please telephone the 247 dentist on 0333 258 9293 to book an appointment - out of hour charges will apply.
myFACE Smile Plan Members
If you are a member of the myFACE Smile Plan and you are seen during practice opening hours for an emergency, the fee is £48 plus treatment fees. If you are seen out of hours, you may be able to claim back some of the cost of your treatment through your insurance cover provided by your plan. You may also be able to claim for some of the cost of treatment carried out by us, which is necessary due to accident or trauma (such as damage caused in a sporting incident or a fall). Full terms and conditions of emergency insurance can be viewed here.
If your emergency was not caused by an accident or trauma, treatment on the day or at a later date is not classed as an emergency, therefore it would not be covered under the plan benefits and a charge will be made.
Private Members
We are able to see you for emergency treatment if you are not a member of the myFACE Smile Plan, please telephone 01242 570404 to arrange an appointment. If you are seen during practice opening hours the fee is £98.00, plus treatment on top. If you require emergency care, please telephone the practice and follow the necessary instructions. You will not be able to make a claim for emergency treatment, unless you have your own personal dental insurance.